General Terms & Conditions

SME Advertising Terms and Conditions:

All references to “we”, “us” and “our” in these Terms & Conditions are deemed to refer to SME Advertising. All references to “you” and “your” are deemed to refer to any user and/or visitor of www.graphicedge.co.za (“Site”) operated by us.

Any use by you of the Site is conditional upon your acceptance of these Terms & Conditions, including our Privacy Policy. Your continued use of the Site and service will be deemed acceptance of these Terms & Conditions, including our Privacy Policy.

1 Use of the Site

1.1 You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of this Site. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Site or the information contained herein, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Site).

1.2 In order to make efficient use of the Site, you must ensure that your laptop, personal computer and/or mobile device meets the following minimum criteria, for compatibility with and optimal functioning of, the Site: This site works best with the following browser versions and above: Internet Explorer 9, Firefox 12, Chrome 18. You need javascript enabled to use the Site.

2 Rights

All rights in all material and content (including, but not limited to, text, images, web pages, sound, software (including, code, interface and website structure), icons, graphics, layouts and video, and the look and feel, design and compilation thereof) at this Site are either owned by us or our licensors. You agree that you are permitted to use this material and/or content only as set out in these Terms & Conditions or as otherwise expressly authorised in writing by us or our licensors, and that you may not otherwise copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such material or content.

3 Intellectual Property

3.1 We are the owner or authorised licensee of all trade marks, service marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Site, unless otherwise indicated.

3.2 Except as provided in these Terms & Conditions, use of the Site does not grant you any right, title, interest or license to any such intellectual property and/or content you may access on the Site. Except as provided in these Terms & Conditions, any use or reproduction of the intellectual property and/or content on the Site is prohibited.

4 Copying

4.1 You may view this Site and you are welcome to print hard copies of material on it solely for your lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is prohibited and may breach intellectual property laws and other laws world-wide.

4.2 Furthermore, you are not entitled to reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such material, or use it for commercial purposes, without our prior written consent. All other rights are reserved.

5 SME Web Design | How it Works

5.1 SME Advertising produces cost effective websites for small businesses. We offer a number of set themes that you may choose for your website. Select a theme and complete the signup form to register as a client and get started.

There are also a number of add-on packages available at a monthly fee to bolt on to your core website package. You may choose to have Graphic Design services, Google Analytics, Google Pay Per Click Marketing, Email Marketing or Social Media Advertising.

For customers on the SME website or monthly installment package, print costs are not included in the monthly fee. You may request any of these additional services via our Contact Form.

The monthly fee entitles you up to 1 hour of website maintenance per month. These monthly maintenance hours are not cumulative and cannot be carried over into another month; they expire at the end of every month.

Free monthly updates may take between 2 – 4 working days unless advised otherwise.

Customers on the SME or monthly installment package are required to sign a Debit Oder Mandate, authorizing SME Advertising to collect payments. The deposit payment must be made by customer to initiate the project and the 12 installments will be collected via debit order for the duration of the agreement.

All SME websites and branding products should be completed within a 4 week period unless SME Advertising specifies otherwise. All revisions must be submitted within a 2 week period after the website or design work has been completed. Late submission of content or revisions may, at SME Advertising’s discretion, be treated as a new project may be billed for separately.

SME Advertising Reserves the right to request Credit checks on clients signing up for the installment option.

SME Advertising Reserves the right to request supporting documents to verify that you have authorisation to use a Bank Account not in your individual name or Business name as listed with SME Advertising, for the collection of debit orders.

In the event that payment is not received for 3 consecutive months, SME Advertising reserves the right to cancel the agreement and request payment of the full outstanding balance of the website.

6 Disclaimers

6.1 Any person who accesses this Site or relies on this Site or on the information contained in this Site does so at his or her own risk.

6.2 While we take reasonable measures to ensure that the contents of this Site are accurate and complete, we make no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Site or as to the accuracy, completeness or reliability of any information on this Site.

6.3 All INFORMATION PROVIDED ON THIS SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS, OR NON-INFRINGEMENT, AS MAY BE ALLOWED IN LAW.

6.4 We do not accept any responsibility for any errors or omissions on this Site.

6.5 In addition to the disclaimers contained elsewhere in these Terms and Conditions, we also make NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED, THAT THE INFORMATION OR FILES AVAILABLE ON THIS SITE ARE FREE OF VIRUSES, SPYWARE, MALWARE, TROJANS, DESTRUCTIVE MATERIALS OR ANY OTHER DATA OR CODE WHICH IS ABLE TO CORRUPT, DESTROY, COMPROMISE OR JEOPARDISE THE OPERATION, STABILITY, SECURITY FUNCTIONALITY OR CONTENT OF YOUR COMPUTER SYSTEM, COMPUTER NETWORK, HARDWARE OR SOFTWARE IN ANY WAY.

7 Linked Third Party Websites, Goods and/or Services

7.1 This Site may contain links or references to other websites (“Third Party Websites”) outside of our control, including those of advertisers. These Terms & Conditions do not apply to those Third Party Websites and we are not responsible for the practices and/or privacy policies of those Third Party Websites or the cookies that those sites may use.

7.2 Notwithstanding the fact that this Site may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and WE ARE NOT RESPONSIBLE FOR ANY LOSS, EXPENSE, CLAIM OR DAMAGE, WHETHER DIRECT, INDIRECT OR CONSEQUENTIAL, ARISING FROM YOUR USE OF SUCH THIRD PARTY WEBSITES or your reliance on any information contained thereon.

7.3 WE DO NOT VOUCH FOR THOSE PERSONS, COMPANIES AND OTHER ORGANISATIONS WHOSE GOODS OR SERVICES MAY BE ACCESSED OR DISPLAYED THROUGH OR ON THE SITE.

Third Party Email Client Features

7.4 As a courtesy, we provide information about how to use certain third-party products ( e.g. Outlook, Mail, etc), but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. While we are able to provide assistance with configuration and basic troubleshooting for third party email programs, the amount of assistance that can be provided by SME Advertising Support beyond this is very limited. We are not responsible for the functionality of third party email clients or their features, such as contacts, calendars, etc. For advanced options or settings, it is recommended that you request assistance from your IT support or seek out the developing party for your email client of choice.

8 Your Responsibility

8.1 You should always verify the information set out in this Site with independent authorities before acting or relying on it. It is your responsibility to use virus checking software on any material downloaded from this Site and to ensure the compatibility of such software with your equipment.

8.2 In circumstances where you provide us with information relating to any third parties, you warrant that you have received that third party’s consent in relation to such disclosure and that the third party has been informed of, and agrees to, our Privacy Policy and the uses which we may make of such information.

9 Limitation of Liability

WE AND/OR OUR DIRECTORS, EMPLOYEES, AGENTS AND/OR CONSULTANTS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL INJURY, LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, ANY MATERIAL OR CONTENT CONTAINED IN, OR INABILITY TO USE, AND/OR UNLAWFUL ACTIVITY ON, THE SITE AND/OR ANY LINKED THIRD PARTY WEBSITE, UNLESS SUCH LOSS OR DAMAGES ARISE DUE TO OUR GROSS NEGLIGENCE.

10 Indemnities

10.1 YOU HEREBY INDEMNIFY US AND/OR OUR DIRECTORS, EMPLOYEES, AGENTS AND/OR CONSULTANTS AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS SITE AND/OR ANY LINKED THIRD PARTY WEBSITE.

10.2 YOU ALSO INDEMNIFY US AND/OR OUR DIRECTORS, EMPLOYEES, AGENTS AND/OR CONSULTANTS AGAINST ANY CLAIMS THAT INFORMATION OR MATERIAL WHICH YOU HAVE SUBMITTED TO US IS IN VIOLATION OF ANY LAW OR IN BREACH OF ANY THIRD PARTY RIGHTS (INCLUDING, BUT NOT LIMITED TO, CLAIMS IN RESPECT OF DEFAMATION, INVASION OF PRIVACY, BREACH OF CONFIDENCE, INFRINGEMENT OF COPYRIGHT OR INFRINGEMENT OF ANY OTHER INTELLECTUAL PROPERTY RIGHT).

11 Personal Information and Privacy Policy

In the course of your use of the Site, you may be asked to provide personal information to us (such information referred to hereinafter as “Personal Information”). Our information collection and use policies with respect to such Personal Information are set forth in our Privacy Policy, which can be viewed by clicking here.

12 Availability of the Site

12.1 We will use reasonable endeavours to maintain the availability of the Site, except during scheduled maintenance periods, and reserve the right to discontinue providing the Site or any part thereof with or without notice to you.

12.2 We may in our sole discretion terminate, suspend and modify this Site, with or without notice to you. You agree that we will not be liable to you in the event that we choose to suspend, modify or terminate this Site.

13 Restriction, Suspension and Termination

13.1 We may restrict, suspend or terminate your access to the Site and/or your ability to avail of any of the services on the Site, including interactive services, if we believe that you have breached these Terms & Conditions at any time. Any such restriction, suspension or termination will be without prejudice to any rights which we may have against you in respect of your breach of these Terms & Conditions.

13.2 We may also remove the Site as a whole or any sections or features of the Site at any time.

14 Changes to these Terms and Conditions

We reserve the right to update and/or amend the Terms & Conditions from time to time and without any notice, and you are accordingly encouraged to check the Site regularly. Any such change will only apply to your use of this Site after the change is displayed on this Site. If you use this Site after such updated or amended Terms and Conditions have been displayed on this Site, you will be deemed to have accepted such updates or amendments.

15 Entire Agreement

These Terms & Conditions, including our Privacy Policy, constitutes the entire agreement between you and us in relation to its subject matter and supersedes any and all prior promises, representations, agreements, statements and understandings whatsoever between us. To the extent that software is available through the Site, such software may be subject to a license agreement that is distributed or included with such software and you agree to abide by the terms and conditions of any such license agreements.

16 No waiver or Indulgences

The failure by us to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision.

17 Terms Severable

If any provision of the Terms & Conditions is found by a court of competent jurisdiction to be unenforceable or invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms & Conditions shall remain in full force and effect.

18 Payments Policy

18.1 All website design & development work requires a 50% non-refundable advance deposit, and full payment prior to the project launch / delivery date. Payment plans may be available on request.

18.2 All production work requires a 100% advance deposit. This will be refundable should no production have taken place. Administration fees may also apply.

18.3 For SME Website Packages, the deposit is required to initiate project. All other installment will be collected via Debit Order unless specified otherwise. Cash Deposits are not acceptable and a fee will be charged for the bank charges incurred for such payments.

18.4 For SME Website Packages installment will be collected in consecutive monthly installments from the date the project commences. SME websites should be completed within a 4 week period unless SME Advertising specifies otherwise. Delays caused by you do not affect the payment collection schedule.

18.5 Website maintenance retainer packages are billed monthly at the beginning of the month for the current month.

18.6 Website hosting may be billed annually for the upcoming year.

18.7 All other products and services require payment in full prior to engagement or delivery.

19 Applicable Law and Jurisdiction

19.1 These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

19.2 Your continued use of the Site will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms & Conditions.

20 SME Advertising Cancellation Policy

20.1 Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
20.2 Once an order – to the value of R5000 or more – has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.
20.3 50% deposit paid on all invoices is non-refundable in the event of cancellation after project commencement

20.4 All orders need to be paid for within 10 working days of invoice and if not paid within this time, they will be cancelled with the relevant cancellation fees.
20.5 Branding will not commence until due payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 excl VAT or more

20.6 In the case of cancelled orders where layouts have been done, a layout fee of R350.00 / hour will be levied, irrespective of whether we are able to meet your deadline or not, unless branding deadline has been indicated to your Account Manager upon placement of order.
20.7 For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
20.8 Collected stock may not be returned, unless approved in writing by management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from SME Advertising. Orders returned without accompanying written consent and corresponding invoice will not be accepted.
20.9 Cancellation fees need to be paid before further orders will be processed.
20.10 For customers who are on the SME website or installment package; should you wish to leave SME Advertising and move your website to another provider before a period of 12 months has lapsed, a fee equivalent to value of the website is required to prepare and package your data, design and content files to hand-over to a new supplier. This does not include set-up within the new suppliers hosting or environment. The website, it’s content, design and database remains the property of SME Advertising Digital until full payment has been received. There is no discount for early settlement.

 

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