Frequently Asked Questions (FAQs)

  1. What is your telephone number? 
    We are an online based service provider. Should you require a telephonic or face to face consultation, you will have to book a cosultation for (minimum charge) R450 per hour. Book Here
  2. Where are you situated? Can I come to your office to discuss with someone?
    We are an online based service provider. Should you require a telephonic or face to face consultation, you will have to book a cosultation for (minimum charge) R450 per hour.  Book Here
  3. What are your email address?
    You can drop us a mail at info@smeadvertising.co.za
  4. What are your operating hours?
    08:00 – 17:00 Weekdays. Closed on Weekends & South African Public Holidays.
  5. What services do you offer?
    Custom graphic design, corporate identity (logo, business cards, letterheads etc..), branding design for digital & print collateral.
  6. What packages do you offer?
    Please click on the link provided to view our various packages. Shop
  7. How do I register?
    No registration required. Select and pay for your service and a project administrator will be in touch via email.
  8. I need graphic design services but I do not see the item in your shop.
    We can design according to your brief. Once you have selected and paid for the service you require, we will request for you to complete a questionnaire where you can specify your requirement and attach any reference information that is relevant.
  9. What methods of payment do you accept?
    Credit Card & EFT. We only accept debit order payments for website installments.
  10. Who will be able to provide me with an accurate quote?
    If you cannot find the product/service you are looking for, please send us an email and we will send you a quote or advise on the Graphic Design/Web hours required.
  11. What are the Advertising terms?
    Please click on the link provided to view our Terms
  12. How long will it take to complete the project?
    This depends on the project. We have a minimum 3 day lead time.
  13. I want something designed/printed but I don’t see the price on the website?
    If you cannot find the product/service you are looking for, please send us an email and we will send you a quote.
  14. How do I pay for my website if I want the Installment option?
    You will be required to pay a 20% deposit upfront. The installment will be collected via debit order. A debit order mandate will be sent for you to complete.
  15. How do I customize the SME logos that are for sale?
    You are only allowed to change the color and name. No other customisations will be accepted on the pre-designed logos. Logo is only sold once and removed from the shop.
  16. What is a powerpoint presentation template?
    We design 3 editable powerpoint slides (cover + inside slide + back slide) that you can use for your presentation. These will match you businesses corporate identity.
  17. The corporate profile included under Corporate Identity package, does that include writing the content?
    No, content writing is a separate service unless specified. You can refer to the website for the content writing cost.
  18. Where do I collect my business card/printed items?
    A separate delivery charge will apply for door-to-door delivery.
  19. I want to add a shop/ecommerce section on my existing website. How much will it cost?
    Please and email with a link to your existing website. We will have to check your current website before we can provide a quote.
  20. I already have a logo but I need it redrawn so I can have a high res option. Can you do this for me?
    Yes, we can. Please send the current logo to us via email for a quote.
  21. Where do I get the debit order form/mandate?
    Please provide your full name, business name & email address and someone from accounts will forward it to you within the next 24 hours.
  22. What if I want to pay more than the minimum monthly payments required?
    You can specify the debit order amount you wish for us to collect on your form. Alternatively you can pay the additional amount via EFT/Credit card. (NB: You cannot specify an amount less than the specified monthly repayment amount for your website package)

CONTACT US

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